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Verbal Abuse Toward Nurses report and webinar link

  • 1.  Verbal Abuse Toward Nurses report and webinar link

    Posted 02-08-2022 16:35
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    I would like to share the report of the survey about Verbal Abuse Toward Nurses and the webinar link. Our very own President Kelly Barlow was a panelist in this webinar.  If you peruse the survey report, you will see that school nurses were the top responders in the survey. It is not a competition, but school nurses shared their experiences.

    Survey report-attached

    Webinar

    I would like to hear more about how other school's administration is processing verbal abuse toward school nurses.  I hope you will share.

    My school nurse colleagues and I have a shared spreadsheet we enter brief details about the encounter. This is shared with our student services director, district administrator, and now building principals.  This may include student, parent, or employees. Our student services director and district administrator also provided us with the following statements to use when a conversation is changing course.

    The spreadsheet headings are:
    <google-sheets-html-origin>
    Date Time Student First Name Student Last Name School Individual at Issue First Name Last Name Verbal confrontation Profanity Threat of Violence Action Taken
    </google-sheets-html-origin>
    The sayings are:
    <google-sheets-html-origin>
    I can hear you are frustrated and understand that frustration. We are doing the best we can to make sure that all of our students are safe.
    I've answered all of your questions to the best of my ability. I understand that you disagree and you're frustrated with the situation, however continuing is not going to be productive.
    If you have other questions or concerns you can either contact (insert school principal) or you can reach out to our superintendent, (name).
    This conversation isn't really getting us anywhere, I think our business is concluded and I am going to end the conversation here.
    </google-sheets-html-origin>

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    Valerie Hon, MSN, RN, NCSN
    District Nurse & WASN District 5 Director
    Portage Community School District
    Portage, WI
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